Please find below the network of accepting stations in the links below:
Check the validity of the fuel card and whether a correct PIN was used.
In case you can rule out the above possibilities, the card is probably mechanically damaged. Please contact us through the web form Vehicle documents and fuel cards or by calling the Drivalia non-stop hotline for drivers at +420 296 333 666 (extension 5). We will gladly arrange the issue of a new card for you.
Please contact us through the web form Vehicle documents and fuel cards or by calling the Drivalia non-stop hotline for drivers at +420 296 333 666 (extension 5). We will gladly arrange the issue of a new PIN code.
If you enter the wrong PIN 3 times in a row, the EuroShell and OMV Routex card will be blocked and then unblocked automatically after 24 hours without the need to report this incident.
If you enter the wrong PIN 3 times in a row, the MOL card will be blocked automatically. It is necessary to contact us through the web form Vehicle documents and fuel cards or by calling the Drivalia non-stop hotline for drivers at +420 296 333 666 (extension 5).
Please contact us without delay through the web form Vehicle documents and fuel cards or by calling the Drivalia non-stop hotline for drivers at +420 296 333 666 (extension 5).
The time to issue a new fuel card is 10-14 working days depending on the type of the card. The lost fuel card is blocked against possible misuse.
For security reasons, we recommend that you do not keep PIN together with your fuel cards. If you have a temporary replacement vehicle, you can use your fuel cards to fill them up as well. You can also use your fuel card to buy operating fluids at filling stations.
The current charging station network is available in the digital card DriverPass or through the link below: